Thursday, August 11, 2011

AT&T Sucks

AKA Penny-wise pound-foolish.
Until June AT&T would suspend or terminate your account for no fees if you were heading on a military deployment. And then they decided to squeeze a little more blood from the stone from America's defenders by changing that policy. So now the options are terminate for no fee and lose your number forever (maybe some people don't care but I have had the same number for more than 10 years) or pay your respective early termination fee to get your number back on your return. And for grins and giggles their site makes no mention of this change, instead stating the old policy.

Good job at losing a customer for your piddly termination fee, forgoing thousands of dollars of future revenue for a trivial amount (and causing me to bad-mouth you for most of my life (I have a long memory)) and saying that the people serving in Afghanistan and Iraq now are performing service that is less valuable. Bravo!

Thanks so much for making an already stressful day (getting on a plane to head to a war zone for the first time) and making it worse.

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